JD Dropshipping Privacy Policy

1. Introduction

1.1 Welcome to the platform operated by JD Dropshipping and its affiliates (collectively, “JD Dropshipping”, “we”, “us”, or “our”). We take our responsibilities under applicable privacy and data protection laws (“Privacy Laws”) seriously and are committed to respecting the privacy rights of all users of our website and mobile application (the “Platform”). We refer to the Platform and the services we provide via the Platform collectively as the “Services.” “Users” means any individual or entity that registers an account or otherwise uses the Services, including buyers and sellers.

1.2 We recognize the importance of the personal data you entrust to us and consider it our responsibility to properly manage, protect, and process your personal data. This Privacy Policy (this “Policy”) explains how we collect, use, disclose, and/or otherwise process personal data about you, whether now or in the future, so that you can make informed decisions before providing us with any personal data.

1.3 By using the Services, registering for an account, visiting the Platform, or otherwise accessing the Services, you acknowledge and agree to the practices, requirements, and policies described in this Policy, and you consent to our collection, use, disclosure, and/or processing of your personal data as set out herein. If you do not consent to the processing of your personal data as described in this Policy, please do not use the Services or access the Platform. We may amend this Policy from time to time. Where required by law, we will notify you (including by posting the amended Policy on the Platform). To the fullest extent permitted by law, your continued use of the Services or Platform, including the placing of any orders, constitutes your acknowledgment and acceptance of the changes.

1.4 This Policy applies in conjunction with other notices, contractual terms, and consent statements that may apply to the collection, storage, use, disclosure, and/or processing of your personal data. Where expressly stated, such notices or terms will prevail.

1.5 Unless expressly stated otherwise, this Policy applies to both buyers and sellers who use the Services.

2. When We Collect Personal Data

2.1 We may collect personal data about you when you:

• register for and/or use the Services or the Platform, or open an account with us;

• submit any form (including online forms) relating to our products or Services;

• enter into agreements with us or provide documentation/information in connection with your interactions with us;

• interact with us by phone (which may be recorded), mail, email, social media, or via our customer service channels;

• use our electronic Services, applications, or Platform features (including through cookies and similar technologies);

• grant device permissions to share information with our application or Platform;

• link your JD Dropshipping account with a social media or other external account or use social features in accordance with the third‑party provider’s policies;

• conduct transactions through the Services;

• provide us with feedback or lodge complaints;

• participate in contests, promotions, or surveys; and/or

• submit personal data to us for any reason.

2.2 We may obtain personal data about you from you directly, from our affiliates, and from third parties and other sources, including (without limitation) logistics and payment partners (including JD.com marketplace partners and JD Logistics where necessary to fulfill orders), credit bureaus, marketing service providers, referral or loyalty programs, other users, and publicly available or governmental sources.

2.3 Where you provide us with personal data of other individuals (e.g., family members, contacts), you represent and warrant that you have obtained their consent for the processing of their personal data in accordance with this Policy.

3. What Personal Data We Collect

3.1 Depending on your use of the Services, the personal data we may collect includes (without limitation):

• name, title, and contact details (email address, telephone number);

• date of birth and gender;

• billing, shipping, and return addresses;

• bank account, payment, and transaction information;

• device and technical information used to access the Services;

• network and interaction information (e.g., contact lists if you grant device permissions, accounts you interact with);

• photographs, audio, and video recordings (where applicable);

• government‑issued identification and verification/KYC information;

• marketing and communications preferences and your communications history with us and third parties;

• usage and transaction data (e.g., searches, orders, advertising/content interactions, product interest);

• geolocation data; and

• any other information provided during registration or use of the Services, as well as aggregated data about content you engage with.

3.2 You agree not to submit inaccurate or misleading information, and to promptly inform us of any inaccuracies or changes. We may request additional documentation to verify information you provide.

3.3 If you register or sign in via a social media account or link such account to JD Dropshipping, we may access information you have made available to that provider in accordance with its policies. Any such personal data will be used and managed in accordance with this Policy.

3.4 You may opt out of certain collection/processing activities by contacting our Data Protection Officer (see Section 13). Note that opting out may impact the functionality of the Services (e.g., disabling location collection will disable location‑based features).

4. Collection of Other Data

4.1 As with most sites and applications, when you browse the Platform your device may send data logged by our servers—e.g., IP address, operating system and browser type, device identifiers (UDID/IMEI/MEID), referring URLs, pages viewed and timestamps, and cookies (which you may disable in your browser settings). If you are logged in, this information may be associated with your account and included in anonymized statistics.

4.2 Our applications may collect precise location information using technologies such as GPS or Wi‑Fi. We may use this for location‑based Services or content delivery you request. You can withdraw permission via your device settings; consult your device provider for instructions.

4.3 When you view pages, content, and advertising or access software via the Platform, your device may send us information about content/ads viewed and software interactions, alongside technical data (e.g., IP address, OS).

5. Cookies and Similar Technologies

5.1 We, our service providers, and advertising partners may use cookies, SDKs, pixels, and similar technologies to collect or share information in connection with your use of the Services. These features help us improve the Platform, offer new features, and serve more relevant content/ads (including remarketing). Cookies are identifiers stored on your device that record how and when the Platform is used. We may link cookie data to personal data.

5.2 You may refuse cookies via your browser/device settings; however, some features of the Platform or Services may not function properly as a result.

6. How We Use Personal Data

6.1 We may collect, use, disclose, and/or process personal data for one or more of the following purposes (the “Purposes”):

• to consider and/or process your applications, transactions, and communications (including those with third parties via the Services);

• to manage, operate, provide, and/or administer your use of the Services and Platform (including remembering preferences) and your relationship/account with us;

• to respond to, process, and complete transactions or requests for products/services, and to notify you of service issues or unusual account activity;

• to enforce our Terms & Conditions and other applicable policies;

• to protect personal safety and the rights and property of others;

• for identification, verification, due‑diligence, and KYC/AML purposes;

• to evaluate eligibility for any lending, pay‑later, or credit products (where applicable);

• to maintain and administer software updates and support for the Services;

• to provide customer service, carry out your instructions, and respond to enquiries;

• to contact/communicate with you for administrative, service, or account‑related purposes by phone, SMS, email, postal mail, or other channels;

• to enable user interactions and social features on the Platform (where available);

• to conduct research, analytics, surveys, product/service development, profiling, and to recommend relevant products/services and enhance user experience;

• to validate audience size/composition and understand user experience of the Services;

• for marketing/advertising (including from our affiliates and selected partners). You may unsubscribe at any time via in‑message controls or account settings;

• to offer loyalty, partner, and bonus programs, merchant offers, or co‑branded initiatives with third parties;

• to comply with legal process or applicable laws/regulatory requirements (including displaying required contact or company details);

• for statistics, reporting, and record‑keeping;

• to conduct due diligence/screening and risk management in accordance with legal obligations or our procedures;

• to audit the Services and our business operations;

• to prevent, detect, investigate, and remediate suspected violations of our terms, fraud, unlawful activity, or misconduct;

• to respond to claims that content infringes third‑party rights;

• to store, host, and back up personal data (including disaster recovery), whether inside or outside your jurisdiction;

• to facilitate business asset transactions (e.g., mergers, acquisitions, reorganizations) involving JD Dropshipping or its affiliates; and/or

• for any other purpose we notify you of at the time of obtaining consent, or as otherwise permitted by law.

6.2 As purposes may depend on context, not every purpose can be listed above. Where required, we will notify you and seek consent for additional purposes, unless otherwise permitted under Privacy Laws.

7. Protection and Retention of Personal Data

7.1 We implement appropriate technical and organizational measures designed to protect personal data in our systems. Access is limited to authorized personnel with a business need‑to‑know. Nonetheless, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.

7.2 We retain personal data in accordance with Privacy Laws and other applicable laws. We will destroy or anonymize personal data when (i) the purpose of collection is no longer served, (ii) retention is no longer necessary for legal/business purposes, and (iii) no other legitimate interests warrant further retention. If you cease using the Platform or your access is terminated, we may continue to store, use, and/or disclose your personal data as permitted by this Policy and applicable laws. Subject to law, we may securely dispose of personal data without prior notice.

8. Disclosure of Personal Data

8.1 In conducting our business, we may use, process, disclose, and/or transfer personal data to third‑party service providers, agents, affiliates, related corporations, and other third parties (which may be located within or outside your country) for one or more of the Purposes, including, without limitation:

• our subsidiaries, affiliates, and related corporations;

• buyers or sellers with whom you transact on the Platform;

• other Platform users (as required for the Purposes);

• contractors, agents, and service providers supporting our operations (e.g., mailing houses, logistics providers—including JD.com marketplace partners and JD Logistics where necessary—payment processors, ad/marketing partners, telecoms, IT companies, data centers);

• governmental or regulatory authorities having jurisdiction over JD Dropshipping, or as otherwise permitted by law;

• a purchaser or successor in connection with a merger, acquisition, restructuring, dissolution, or other business asset transaction; and

• third parties to whom disclosure is made for one or more of the Purposes and who in turn process such data for one or more of the Purposes.

8.2 We may share user information (including statistical/demographic data and usage of the Services) with advertising partners and third‑party ad/remarketing providers.

8.3 Where applicable laws permit collection, use, or disclosure without consent, such permissions shall continue to apply. Subject to law, we may process personal data to comply with legal obligations, perform our contract with you, pursue our legitimate interests (balanced against your rights), or in connection with legal claims.

8.4 While we deploy reasonable security arrangements to protect personal data, we cannot guarantee absolute security against unlawful interception, unauthorized access, or technology failures beyond our control.

8.5 Where the Platform enables you to share YouTube content (e.g., via livestreams or embedded players), we may use YouTube API Services. By using such features you agree to be bound by the Google Privacy Policy: http://www.google.com/policies/privacy.

8.6 Consistent with our Terms & Conditions, Users (including employees/agents acting on their behalf) who possess another User’s personal data via the Services agree to: (i) comply with applicable Privacy Laws; (ii) allow JD Dropshipping or the data subject to request deletion from the Receiving Party’s systems; and (iii) allow JD Dropshipping or the data subject to review what has been collected, in each case as required by law.

8.7 Without prejudice to the foregoing, Sellers who receive buyers’ personal data from JD Dropshipping shall: (i) use such data only as reasonably necessary to respond to enquiries and complete transactions, unless prior written consent is obtained from the buyer and JD Dropshipping; (ii) refrain from contacting buyers outside the Platform using such information; (iii) not disclose such data to unauthorized third parties without prior written consent from the buyer and JD Dropshipping; (iv) employ sufficient security measures, retain such data only as long as necessary for the stated purposes and in accordance with law, and delete or return such data upon JD Dropshipping’s request or upon completion of the transaction; and (v) promptly notify JD Dropshipping’s Data Protection Officer in the event of a suspected data breach.

9. Children’s Information

9.1 The Services are not intended for children under 13. We do not knowingly collect or maintain personal data from anyone under 13, nor is any part of the Platform directed to children under 13. If personal data of a child under 13 is disclosed to us, you represent that you are the parent/legal guardian and consent to processing on the child’s behalf. We will close accounts used exclusively by such children and delete any personal data believed to be submitted without parental consent.

10. Information Collected by Third Parties

10.1 The Platform may use Google Analytics or similar analytics services that use cookies to analyze usage. Information generated by cookies (including IP addresses) may be transmitted to and stored on servers operated by the analytics provider. Such providers may transfer this information to third parties where required to do so by law or where such third parties process the information on their behalf. Analytics providers will not associate your IP address with other data they hold.

10.2 From time to time, software applications made available via the Platform or Services may access, and allow third parties to view, your identifiable information (e.g., name, user ID, device IP address) and may request additional information directly from you. Such third‑party products/services are not owned or controlled by JD Dropshipping. You should review the applicable terms and policies of those third parties.

11. Security Disclaimer and Third‑Party Sites

11.1 We do not guarantee the security of personal data you provide on third‑party sites. We implement measures to maintain the security of personal data in our possession or under our control, including restricted access and secure servers. All sensitive information is encrypted at rest and/or in transit where appropriate.

11.2 For your convenience, the Platform may link to or frame third‑party websites and services. These sites have independent privacy policies and security arrangements beyond our control. Data collected by co‑brand partners or third‑party sites (even if offered via the Platform) may not be received by us. You access such sites at your own risk.

12. Cross‑Border Transfers

12.1 Your personal data may be transferred to, stored, or processed outside your country for one or more of the Purposes. JD Dropshipping will transfer personal data in accordance with applicable Privacy Laws and will implement appropriate safeguards where required.

13. Your Rights: Withdraw Consent, Access, Correction, Deletion

13.1 Withdrawing Consent / Deletion. You may withdraw consent for our collection, use, disclosure, and/or request deletion of personal data in our possession/control by emailing our Data Protection Officer at privacy@dropjd.com (or another address we may designate on the Platform). We will process such requests in accordance with this Policy and applicable law. Withdrawal of consent may affect our ability to provide the Services and may require termination of your account/relationship with us.

13.2 YouTube Data Controls. Where you share YouTube content, you may also revoke our access via Google’s security settings page at https://security.google.com/settings/security/permissions.

13.3 Access/Correction. If you have an account, you may access and/or correct certain personal data via your account settings. Otherwise, you may request access/correction by emailing privacy@dropjd.com. We may need information sufficient to verify your identity and understand your request. Where permitted, we may charge a reasonable fee and will provide an estimate in advance.

13.4 We may refuse a request to correct personal data in circumstances permitted by Privacy Laws.

14. Questions or Complaints

14.1 For questions, concerns, or complaints regarding our privacy practices, please contact our Data Protection Officer at privacy@dropjd.com.

If any provision of this Policy is held invalid, the remainder shall remain in full force and effect. This Policy is made for the benefit of JD Dropshipping and Users and is not intended to confer rights on any third party, except as expressly stated herein.